Home / Return & Refund Policy
We want you to be genuinely happy with the work. This policy explains how deposits, cancellations and refunds are handled.
Because we provide skilled services rather than shelf products, refunds work a little differently to a shop. Here's our approach, kept fair and straightforward.
For larger projects we may take a deposit to secure your booking and cover materials ordered specifically for your job. If you cancel before we order materials or begin work, your deposit is refundable less any costs we have already reasonably incurred.
You're welcome to reschedule or cancel a scheduled visit. We simply ask for reasonable notice — ideally at least 24 hours — so we can offer the slot to another customer. Cancellations at very short notice, or missed appointments, may incur a call-out charge.
Once work is complete and accepted, it is not "returnable" in the way a product is. However, if you believe our workmanship is defective, our twelve-month warranty applies: contact us and we will inspect and put right any genuine defect at no cost to you.
Fittings we supply and install form part of the completed work. Unused, unopened materials that we over-ordered can generally be credited back, subject to any supplier restocking terms.
To raise a refund or warranty claim, email [email protected] or call +60 3-6272 4488 with your invoice details and a description of the issue. We aim to acknowledge every request within two working days and to resolve it promptly and fairly.
Nothing in this policy affects any statutory rights you have under Malaysian consumer law.
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